Respecting your privacy is embedded in our DNA. Since we started SIRCLO, we have aspired to build our services with a strong set of privacy principles.
Collection and Use of Personal Information
Personal information is data that can be used to identify or contact a single person. You may be asked to provide your personal information anytime you are in contact with SIRCLO or its affiliated companies. SIRCLO and its affiliates may share this personal information with each other and use it in accordance with this Privacy Policy. They may also combine it with other information to provide and improve our products, services and content. You are not required to provide the personal information we ask for, but, if you choose not to do so, in most cases we will not be able to provide you with our products or services or answer any questions you may have.
The following are some examples of the types of personal information SIRCLO may collect and how we can use it:
How do we use your personal information?
The information collected through our Contact Us forms may be used for the following purposes:
To respond to partnership-related inquiries
To provide technical support and customer assistance
To manage media, public relations, and press communications
To receive, review, and process whistleblowing reports
To respond to general inquiries, requests, or feedback
To maintain website security, prevent misuse, and improve our services
To comply with applicable laws, regulations, and legal processes
We will only process personal information for the purposes described in this Privacy Policy or for other purposes that have been disclosed to you at the time the information is collected, with your consent where required by applicable law.
Data Processing
Where SIRCLO processes Personal data on behalf of its clients, business partners, or platform providers, such processing shall be carried out solely in accordance with the instructions of the relevant party, the applicable contractual arrangements, and applicable laws and regulations.
Disclosure of Data to Third Parties
We may share data with third parties under the following circumstances:
Logistics and delivery service providers
Payment service providers
Business partners or collaborating clients
Authorities, if required by law
We ensure that such third parties maintain data security in accordance with applicable standards.
Collection and Use of Non-Personal Information
We also collect data in a form that does not, by itself, allow direct contact with any specific individual. We may collect, use, transfer and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we can use it:
Cookie Tracking Technology
Cookies are small amounts of data that act as unique identifiers. Cookies are stored on your device. We use cookies to recognize your device and provide you with a personalized experience on our websites and services.
Service Providers
SIRCLO shares personal information with companies that provide services such as information processing, adding credit, fulfilling customer orders, delivering products to you, managing and improving customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obliged to protect your information and can be located wherever SIRCLO operates.
Others
SIRCLO processes Personal Data in accordance with applicable laws and regulations of the Republic of Indonesia, including but not limited to Law No. 27 of 2022 regarding Personal Data Protection, Law No. 11 of 2008 regarding Electronic Information and Transactions (as amended), Government Regulation No. 71 of 2019 regarding the Implementation of Electronic Systems and Transactions, and other applicable laws and regulations..
SIRCLO may amend this Privacy Policy from time to time to reflect changes in legal, regulatory, operational, or business requirements. Any material changes will be published on the relevant website and shall become effective upon publication unless otherwise required by applicable law.
It may be necessary – by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence – for SIRCLO to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other matters of public importance, disclosure is necessary or appropriate. We may also disclose information about you, but only if there is a valid basis for doing so, if we determine that disclosure is necessary to enforce our terms and conditions or protect our operations or users. This can include providing information to public or governmental authorities. In addition, in the event of a reorganization, merger or sale, we may transfer any and all personal information we collect to related third parties.